FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: August 26, 2026

1. What is this automotive diagnostic scanner?

This is a professional automotive diagnostic tablet designed to help identify vehicle faults, read and clear diagnostic trouble codes, view live data, and perform supported maintenance and service functions.

It features a large 10.1-inch display and connects to compatible vehicles through the supplied OBD2 diagnostic adapter.

2. Which vehicles are compatible with the scanner?

The scanner supports many OBD2/EOBD-compatible vehicles, including a wide range of European, Asian, and American models.

Exact compatibility depends on:

  • Vehicle manufacturer;
  • Model and model year;
  • Engine and control system;
  • Installed diagnostic protocols; and
  • The specific function you wish to use.

Support for a vehicle does not necessarily mean that every advanced function is available. Please contact us at lisahill1915@gmail.com with the vehicle brand, model, year, engine, and VIN before ordering if compatibility is uncertain.

3. What diagnostic functions does it provide?

Depending on the vehicle, the scanner may provide:

  • Full-system diagnostic scanning;
  • Reading and clearing fault codes;
  • Live data display;
  • ECU information;
  • Active tests and bidirectional control;
  • Injector coding;
  • Immobilizer-related service functions;
  • Complete OBD2 diagnostic functions; and
  • More than 10 supported maintenance and reset functions.

The functions available vary by vehicle. Advanced coding, bidirectional control, and immobilizer functions are not supported on every model.

4. What are bidirectional control and active tests?

Bidirectional control allows the scanner to send supported commands to compatible vehicle control modules.

For example, it may allow a technician to activate certain components, switches, relays, pumps, fans, or other systems to help identify a fault.

Available active tests depend on the vehicle manufacturer, model, year, and control module. These functions should be used by someone with suitable automotive knowledge.

5. Is the scanner suitable for beginners?

The scanner has a touchscreen interface designed to make common diagnostic operations easier. Basic functions such as reading fault codes, clearing supported codes, and viewing live data may be suitable for knowledgeable vehicle owners.

Advanced functions—including coding, bidirectional tests, injector programming, and immobilizer services—should be performed only by trained or experienced users. Incorrect operation may affect vehicle settings or systems.

Always read the supplied instructions and verify vehicle compatibility before using an advanced function.

6. Does the scanner require updates or an internet connection?

An internet connection may be required for initial setup, software activation, downloading updates, technical information, or certain online functions.

Update availability, update periods, account requirements, and supported features may depend on the scanner configuration supplied with your order. Please refer to the product page and included instructions for the exact update terms.

Diagnostic functions already installed on the device may work without a continuous internet connection, but some features can require online access.

7. How long does delivery take, and is shipping free?

We provide free standard shipping on all orders.

Orders are normally processed within approximately 1 business day, followed by an estimated delivery time of 3–7 business days.

After shipment, tracking information will be provided when available. Delivery times are estimates and may be affected by carriers, public holidays, customs procedures, weather, or an incorrect delivery address.

8. Can I return the scanner if it is unsuitable or arrives damaged?

Yes. We offer a voluntary 30-day return period, beginning on the date you receive the order.

For a standard change-of-mind return, the scanner must generally be unused, undamaged, complete, and returned with its original accessories, manuals, labels, packaging, and proof of purchase. The customer is responsible for change-of-mind return shipping costs.

If the scanner arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order number and clear photographs or videos. If the issue is confirmed, we will provide an appropriate remedy and cover reasonable return shipping costs.

Before returning anything, contact:

Email: lisahill1915@gmail.com

Please do not send a return without receiving return instructions from us first.