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SHIPPING POLICY

Last Updated: August 26, 2026

Thank you for shopping at itksnl.shop, operated by Commissioning ApS. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, delivery issues, and related procedures.

1. SHIPPING DESTINATIONS

We ship to the countries and regions available for selection during checkout.

If your delivery destination is unavailable at checkout, we are currently unable to ship to that location. Please contact us before ordering if you are unsure whether delivery is available in your area.

2. FREE SHIPPING

We offer FREE standard shipping on all orders.

There is:

  • No minimum purchase requirement;
  • No standard shipping charge; and
  • No hidden handling fee.

Any optional expedited shipping service, if available, will be clearly displayed with its price before payment.

3. ORDER PROCESSING TIME

Orders are normally processed within 1 business day after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing time may be extended because of:

  • Incomplete or incorrect delivery information;
  • Payment verification;
  • Unusually high order volumes;
  • Product availability issues; or
  • Public holidays or circumstances beyond our reasonable control.

If a significant delay occurs, we will contact you using the email address provided with your order.

4. ESTIMATED DELIVERY TIME

The estimated delivery time is:

3–7 business days after the order has been processed.

The total estimated time from placing an order to delivery is generally:

  • Processing time: Approximately 1 business day;
  • Transit time: 3–7 business days;
  • Estimated total time: Approximately 4–8 business days.

Business days are Monday through Friday, excluding public holidays.

Delivery estimates begin after the order has been processed and handed to the carrier. Unless expressly confirmed otherwise, delivery dates are estimates and are not guaranteed.

5. ORDER CONFIRMATION

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us immediately if you notice an error in the product, quantity, billing information, or delivery address.

6. SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, you will receive a shipping confirmation email. Where tracking is available, the email will include a tracking number or tracking link.

Tracking information may require 24–48 hours to become active after the carrier receives the parcel.

If tracking has not updated for several business days, please contact us at lisahill1915@gmail.com.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please make sure your address includes, where applicable:

  • Full recipient name;
  • Street name and building number;
  • Apartment, floor, or unit number;
  • Postal code;
  • City;
  • Country; and
  • A valid contact email or telephone number.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed after processing or shipment has begun.

We are not responsible for delays caused by an incomplete or incorrect address provided by the customer. However, we will assist you in contacting the carrier where reasonably possible.

8. DELAYED ORDERS

Although most orders arrive within the estimated period, delivery may be delayed by:

  • Carrier disruptions;
  • Severe weather or natural events;
  • Public holidays;
  • Customs procedures;
  • Transportation interruptions;
  • Incorrect delivery information;
  • Remote delivery locations; or
  • Events outside our reasonable control.

If your order has not arrived within 7 business days after shipment, please check the tracking information and contact us at lisahill1915@gmail.com.

A delay does not automatically mean that a parcel has been lost. We will investigate the shipment with the carrier and provide an appropriate solution.

Nothing in this section limits your mandatory rights where delivery does not take place within an agreed or legally required period.

9. LOST PACKAGES

If tracking indicates that the parcel has been lost, or if the carrier confirms that it cannot be located, please contact us immediately.

After verifying the delivery details and investigating with the carrier, we will provide an appropriate remedy, which may include:

  • Sending a replacement at no additional charge; or
  • Issuing a refund to the original payment method.

You will not be charged for a replacement shipment when the parcel was lost before delivery and the loss was not caused by incorrect information supplied by you.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that your parcel was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, building reception, and safe places;
  2. Ask household members or neighbors whether they accepted it;
  3. Check for a delivery notice from the carrier; and
  4. Contact the carrier using the tracking number.

If the parcel still cannot be located, contact us promptly at lisahill1915@gmail.com. We will assist with an investigation.

11. DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If the parcel or product is damaged, defective, incomplete, or incorrect, contact us promptly and provide:

  • Your full name;
  • Your order number;
  • A description of the problem; and
  • Clear photographs or videos of the item and packaging.

Contact us at:

Email: lisahill1915@gmail.com

If the problem is confirmed, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer law. Reasonable costs associated with returning a defective, damaged, or incorrect item will be covered by us.

12. FAILED DELIVERY, REFUSED DELIVERY, AND UNCLAIMED PACKAGES

If delivery fails because the address supplied by the customer was incomplete or incorrect, or because the parcel was refused or not collected, the parcel may be returned to us.

We will contact you to discuss reshipment or a refund. Additional shipping costs may be deducted or charged only where permitted by law and where the failed delivery was caused by the customer.

No additional charge will apply where the failed delivery was caused by us or the carrier.

13. CUSTOMS, DUTIES, AND IMPORT TAXES

For international deliveries outside the applicable customs area, customs duties, import taxes, or local processing fees may apply.

Where these charges are not collected during checkout, they may be charged by the destination country or delivery carrier. Such charges are generally the customer’s responsibility unless applicable law or the checkout information states otherwise.

Customs procedures may extend the estimated delivery time.

14. RISK OF LOSS

For consumer orders, responsibility for the goods remains with us until the goods are physically delivered to you or to a third party designated by you, other than a carrier independently selected by you.

This provision does not limit any mandatory consumer rights under applicable law.

15. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at lisahill1915@gmail.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee changes or cancellations after an order has been processed or shipped.

If the order has already shipped, you may request a return after delivery in accordance with our Refund & Return Policy.

16. CONTACT INFORMATION

For questions about shipping, tracking, delivery, or missing orders, please contact:

Store: itksnl.shop
Company: Commissioning ApS
Legal Representative: Thomas Toftgaard Jarløv
Company Registration Number (CVR): 40753702
Email: lisahill1915@gmail.com
Address: C/O Thomas T. Jarløv, Frejasvej 7, 3460 Birkerød, Denmark