Widerrufsrecht

REFUND & RETURN POLICY

Last Updated: August 26, 2026

Thank you for shopping at itksnl.shop, operated by Commissioning ApS. We want you to shop with confidence. This Refund & Return Policy explains the conditions and procedures for returns, exchanges, cancellations, damaged or incorrect items, and refunds.

1. 30-DAY RETURN POLICY

We offer a voluntary 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

For returns requested after the statutory 14-day withdrawal period, the item must:

Be in the same condition in which you received it;
Be unused, unworn, and undamaged;
Include all original tags, accessories, manuals, and components;
Be returned in its original packaging; and
Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Returns that do not meet these conditions may be refused or subject to a reduction in the refund amount, where permitted by applicable law.

2. HOW TO REQUEST A RETURN

To request a return, please contact us before sending the item:

Email: lisahill1915@gmail.com

Please include:

Your full name;
Your order number;
The item you wish to return;
The reason for the return; and
Photographs or videos if the item is damaged, defective, or incorrect.

If your return is accepted, we will provide return instructions and, where applicable, a return shipping label.

Please send authorized returns to:

Commissioning ApS
C/O Thomas T. Jarløv
Frejasvej 7
3460 Birkerød
Denmark

Please do not return any item without contacting us first. Items returned without prior authorization may not be accepted.

3. RETURN SHIPPING COSTS

For returns caused by a change of mind, an incorrect size selection, an accidental order, or another reason not caused by us, the customer is responsible for the direct cost of return shipping.

If an item is defective, damaged upon arrival, or different from what was ordered, we will cover the reasonable return shipping costs. Depending on the circumstances, we may provide a prepaid return shipping label or reimburse the reasonable return shipping cost after reviewing the supporting evidence.

Original shipping charges are non-refundable except where required by applicable law, including eligible withdrawals under the statutory European Union withdrawal right.

We do not charge a restocking fee.

Customers are responsible for safely packaging returned items. We recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. Contact us as soon as possible if:

The item is defective or damaged;
You received the wrong item;
Parts or accessories are missing; or
The item differs materially from its description.

After reviewing your claim, we will provide an appropriate solution, which may include repair, replacement, refund, or another remedy required by applicable consumer law.

This policy does not limit any mandatory legal guarantee or other statutory rights you may have.

5. NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

Perishable goods, such as food, flowers, or plants;
Custom-made, personalized, or specially ordered products;
Personal care or hygiene products that have been opened or used;
Hazardous materials;
Flammable liquids or gases;
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
Digital content where performance has begun with the customer’s prior consent and acknowledgment; and
Gift cards.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Nothing in this section excludes a return or remedy when an item is defective, damaged, incorrect, or when exclusion is prohibited by applicable law.

6. SALE ITEMS

Sale or discounted items may be returned under the same eligibility requirements described in this policy unless the product was clearly identified as non-returnable and such an exclusion is permitted by applicable law.

Your statutory rights concerning defective, damaged, or incorrectly supplied products remain unaffected.

7. EXCHANGES

We do not process direct exchanges.

The fastest way to receive a different item is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement item.

If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can provide an appropriate solution.

8. ORDER CANCELLATIONS

If you wish to cancel or change an order, contact us as soon as possible at lisahill1915@gmail.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already been shipped, you may request a return after receiving it in accordance with this policy and any applicable statutory withdrawal rights.

9. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If goods are delivered to a consumer in the European Union, you generally have the statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason.

For goods, the withdrawal period normally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us before the withdrawal period expires by sending a clear statement to:

Email: lisahill1915@gmail.com

You may use the model withdrawal form provided below, but its use is not mandatory.

After notifying us, you must return the goods without undue delay and no later than 14 days after informing us of your withdrawal.

You are responsible for the direct cost of returning the goods unless:

We have agreed to cover the cost;
The goods are defective, damaged, or incorrect; or
Applicable law requires us to cover the cost.

You may inspect the goods only as necessary to determine their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

If you validly exercise your statutory withdrawal right, we will reimburse all eligible payments received from you, including the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

We will issue the reimbursement without undue delay and no later than 14 days after being informed of your withdrawal. We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise. No refund fee will be charged.

Statutory exceptions to the right of withdrawal may apply, including for personalized goods, rapidly perishable goods, certain unsealed hygiene products, and certain digital content.

10. MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to exercise your statutory right of withdrawal:

To:
Commissioning ApS
C/O Thomas T. Jarløv
Frejasvej 7
3460 Birkerød
Denmark
Email: lisahill1915@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer’s full name:
Customer’s address:
Date:
Signature (only if submitted on paper):

11. REFUNDS

We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.

For returns under our voluntary 30-day policy, approved refunds will normally be issued to the original payment method within 10 business days after approval.

For valid statutory EU withdrawals, the refund deadlines and conditions described in Section 9 apply.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed approval of a voluntary-policy refund, please contact us at lisahill1915@gmail.com.

12. LATE OR MISSING REFUNDS

If you have not received an approved refund:

Check your bank or payment account again;
Contact your card issuer or payment provider, as processing may take additional time; and
Contact us at lisahill1915@gmail.com if the refund still does not appear.

13. CONTACT INFORMATION

For questions about returns, refunds, cancellations, or damaged items, please contact:

Store: itksnl.shop
Company: Commissioning ApS
Company Registration Number (CVR): 40753702
Legal Representative: Thomas Toftgaard Jarløv
Email: lisahill1915@gmail.com
Address: C/O Thomas T. Jarløv, Frejasvej 7, 3460 Birkerød, Denmark